The restaurant host says your table will take another twenty minutes. You settle in.
Twenty minutes later, no update. Now you’re wondering whether your name is still on the list.
Waiting becomes harder when people have to guess what is happening.
You may not be able to finish the work, deliver the order, or solve the problem immediately. You can still provide an update.
Say what you know, what remains uncertain, and when you’ll check back.
An honest update gives someone something useful while they wait. Silence leaves them doing the guessing.
The Simplifier’s Take: Keep people informed while the outcome is still pending.
You may not have the answer yet, but you can let someone know they haven’t been forgotten.
– Orlando Espinosa | The Simplifier of Information®